Other things Upgrade Promotion price not working

[Kayhan]

Hello I upgraded my Lumion 9 pro to Lumion 10.5 pro on the 30 of July and there is shown that I will get a Promotion price, because its in the 3 months when I bought it and when I try to upgrade to the 11 Pro it shows me the normal upgrade price.
Can someone help me what to do?
Thank you in Advance,

Kayhan

 

[Peter]

Hi Kayhan

Thanks for contacting us here and at Technical Support. And also many thanks for considering an upgrade to V11.

There are two types of prices on the web site:
1. Promotional prices for new purchases for the 3 months prior.
2. Upgrade prices to V11 along with the promotional upgrade price for V9 to V11.

From our web site Upgrade page:
1.

Did you purchase a new Lumion 10.5 license in July, August or September 2020?

(edited bolding)

2.

Only newly bought licenses are eligible for this promotion! Upgrades purchased during these months are excluded.

So new does not mean getting another License Key via an upgrade it means a purchase of a completely different (new or added) License Key. And the 3 months prior promotional prices do not apply in your case to an upgrade.

These prices apply from 1 October for upgrades:

Lumion 11 upgrade prices as well as the promotional upgrade prices for current Lumion 9 users.

There will always be a transitionary period between old versions, upgrading those, and the months of purchase close to when the upgrade release occurs.

Given you bought your upgrade on 30 July the online ordering system is strictly correct as you already have version 10.5 as your current License Key, so only the V10 Pro to V11 Pro price is available. It's not possible for it to cover all other situations.

However, I can see why you might be expecting something else. It's best to contact our Customer Care Team. As you have also sent a Support Request through to us, I have forwarded that to them to advise you.

I hope that helps clarify things for you.

 

[---]

Hi Pete...........cant understand this
so these upgrades from previous versions
only apply if bought from the 1st October 2020 ............... is that correct ?

 

[Peter]

Hi BABE

Those are the prices applying from 1 October for upgrades. And they only apply through to 31 December 2020.

Make sense?

 

[---]

Yes thankyou.

 

[Peter]

 

[Kayhan]

Hi Kayhan

Thanks for contacting us here and at Technical Support. And also many thanks for considering an upgrade to V11.

There are two types of prices on the web site:
1. Promotional prices for new purchases for the 3 months prior.
2. Upgrade prices to V11 along with the promotional upgrade price for V9 to V11.

From our web site Upgrade page:
1. (edited bolding)

2.

So new does not mean getting another License Key via an upgrade it means a purchase of a completely different (new or added) License Key. And the 3 months prior promotional prices do not apply in your case to an upgrade.

These prices apply from 1 October for upgrades:

View attachment 4757

There will always be a transitionary period between old versions, upgrading those, and the months of purchase close to when the upgrade release occurs.

Given you bought your upgrade on 30 July the online ordering system is strictly correct as you already have version 10.5 as your current License Key, so only the V10 Pro to V11 Pro price is available. It's not possible for it to cover all other situations.

However, I can see why you might be expecting something else. It's best to contact our Customer Care Team. As you have also sent a Support Request through to us, I have forwarded that to them to advise you.

I hope that helps clarify things for you.

Amazing detail of Explanation!
Thank you for the reply!
I can not wait to get my hands on the L11 Pro soon.

Also 1 question: in the future there is no another pay upgrade in the tiny versions for example L11.3 to L11.5?, Because if I remember it right: i had an L9.3 version and I did not got an L9.5 version on my mail or maybe I couldn't find it.

 

[Morten]

in the future there is no another pay upgrade in the tiny versions for example L11.3 to L11.5?

That's right, Kayhan

All Lumion 11.x upgrades will be free for Lumion 11 licensees.

i had an L9.3 version and I did not got an L9.5 version on my mail or maybe I couldn't find it.

Oh, that's a pity. The 'Getting started with Lumion 9.5' email was automatically sent to everyone with a Lumion 9 License Key back then.

For future reference, you can resend the latest email for your License Key via this article:

• Knowledge Base: How do you get the email with the Lumion download link?

The Download Manager links are also listed on your Lumion Account page:

• Support & Learning: Lumion Account page

Let us know if you've got any follow-up questions.

 

[Kayhan]

That's right, Kayhan

All Lumion 11.x upgrades will be free for Lumion 11 licensees.



Oh, that's a pity. The 'Getting started with Lumion 9.5' email was automatically sent to everyone with a Lumion 9 License Key back then.

For future reference, you can resend the latest email for your License Key via this article:

• Knowledge Base: How do you get the email with the Lumion download link?

The Download Manager links are also listed on your Lumion Account page:

• Support & Learning: Lumion Account page

Let us know if you've got any follow-up questions.

Great to know that, Thank you!

 

[Peter]

You're welcome (on behalf of Morten).