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News [RESOLVED]⚠️ Important Notice: Compatibility Issue with NVIDIA Driver 580.88 (July 31, 2025)
- Thread starter JavierP
- Start date
Hi Daniel Tal,
Regarding Leecy612 issue, my colleagues have already stated that this is an issue for further troubleshooting.
If you have reverted the drivers, to 577.0 and are still experiencing issues, please reach out as mentioned:
Regarding Leecy612 issue, my colleagues have already stated that this is an issue for further troubleshooting.
If you have reverted the drivers, to 577.0 and are still experiencing issues, please reach out as mentioned:
- Knowledge Base: Contact Lumion Technical Support
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Hi
As in first post:
Update 2: 27/08): Status: RESOLVED 26 August 2025
Our developers found that there was a change in how NVidia drivers managed certain Ray Tracing actions. This affected the NRD Denoiser and explained why the issue would occur with Ray Tracing. As such they were able to make a change in Lumion and the new release for Lumion 2025.1.0 should now fix this issue.
Please try updating your driver to the most recent:
We suggest using the latest Nvidia GeForce driver: 581.08 - WHQL or newer.
As in first post:
Update 2: 27/08): Status: RESOLVED 26 August 2025
Our developers found that there was a change in how NVidia drivers managed certain Ray Tracing actions. This affected the NRD Denoiser and explained why the issue would occur with Ray Tracing. As such they were able to make a change in Lumion and the new release for Lumion 2025.1.0 should now fix this issue.
Please try updating your driver to the most recent:
See section 3.4: Effects & Styles > Ray Tracing:
Ray Tracing Effect: Fixed a crash that could occur when rendering with NRD while using the latest NVIDIA drivers from version 580.88.- Knowledge Base: Lumion 2025.1.0 Release Notes
We suggest using the latest Nvidia GeForce driver: 581.08 - WHQL or newer.
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Hello, I just wanted to give a big thank you to the technical team who, after submitting my bug report, discovered the error that was preventing ray tracing from working without crashing.
In my case, even with the latest drivers and also reverting to driver 577 with RT enabled, Lumion would crash. On the technical team's recommendation, after submitting the error logs, I repaired the Microsoft VC++ redistributables from the Lumion installation folder (e.g., D:\03_PROGRAMS\LUMION 2025\Various\Redist2015-2022), and now with version 2025.1 and the latest Nvidia RT drivers, it works as before.
So, if you can navigate the preview with RT enabled and the final render crashes, you might be experiencing this issue.
Cheers.
In my case, even with the latest drivers and also reverting to driver 577 with RT enabled, Lumion would crash. On the technical team's recommendation, after submitting the error logs, I repaired the Microsoft VC++ redistributables from the Lumion installation folder (e.g., D:\03_PROGRAMS\LUMION 2025\Various\Redist2015-2022), and now with version 2025.1 and the latest Nvidia RT drivers, it works as before.
So, if you can navigate the preview with RT enabled and the final render crashes, you might be experiencing this issue.
Cheers.
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576.4 (May) on an RTX 3090 running fine but other computers in the office with windows updates are experiences the crashes. Likely from automatic driver updates (July and Aug).
I had the VBS issues as well which needed a reinstall after Lumion 2025 or 2025.0.2 was installed.
I've learned to not update anything.....
I had the VBS issues as well which needed a reinstall after Lumion 2025 or 2025.0.2 was installed.
I've learned to not update anything.....
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Hello HAL9000,
The issue has been fixed in Lumion 2025.1.0.
Whenever you have a chance, please make sure to install that version and, in case the problem persists, let us know.
The issue has been fixed in Lumion 2025.1.0.
Whenever you have a chance, please make sure to install that version and, in case the problem persists, let us know.
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Hi HAL9000
If you require assistance or clarification please don't hesitate to contact us:
If you require assistance or clarification please don't hesitate to contact us:
- Knowledge Base: Contact Lumion Technical Support
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Quick Minor Update, a user with 25.1 was having issues and once the older version of 2024 was removed the issue went away.
I hope this helps add some suggestion for similar users unable to fix their issue.
Any idea what effect 2024 would have on a 2025.1 ?
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Hi HAL9000,
Thanks a lot for the update.
That is quite interesting. Lumion 2024 and Lumion 2025 use completely separate installation and Documents folders, so they should not conflict with each other or interfere.
Could you let us know:
Thanks again in advance!
Thanks a lot for the update.
That is quite interesting. Lumion 2024 and Lumion 2025 use completely separate installation and Documents folders, so they should not conflict with each other or interfere.
Could you let us know:
- What exactly was the issue for the 25.1 user before uninstalling 2024?
- Was it crashing at launch, during rendering, or when loading a Project?
Thanks again in advance!
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Thanks for confirming that.
We'll try and look into it, but there are many possible causes for such.
Would be useful if the crashes were reported to us earlier by the user, to investigate directly about the PC settings etc.
We'll try and look into it, but there are many possible causes for such.
Would be useful if the crashes were reported to us earlier by the user, to investigate directly about the PC settings etc.
Last edited by a moderator:
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Hi ! i had this issue with the driver 580.88 and then reverted to 577.00 and everything was fine. today i went to check in if the issue was reselved and saw that it was so i updated my driver to this one : 581.15 released on August 28 and got the crash again !
i reverted back to 577.00 again, but i was wondering if i was the only one that still had the issue even with this new driver ?
Thank you very much
Alysson
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Hi Alysson
Are you using Lumion 2025.1?
If not then that is the reason for the continued problems and you should update:
If you are, then contact us for direct support and so we can review the settings and drivers etc and provide possible steps to resolve things:
Are you using Lumion 2025.1?
If not then that is the reason for the continued problems and you should update:
- Knowledge Base: Lumion 2025.1 Release Notes
- Knowledge Base: Lumion 2025: Everything you need to know
If you are, then contact us for direct support and so we can review the settings and drivers etc and provide possible steps to resolve things:
- Knowledge Base: Contact Lumion Technical Support
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This all happened in a single day.
More specific info. Original State: Lumion 2024 plus Lumion 2025.0.2 was installed and worked as expected, then Windows Update to Windows 11, crashes on photo mode rendering. Then IT updates to 25.1 plus all the C++ and updated drivers to try and solve the issue based on Forum recommendations. Then crashes opening the files start to happen. Removed all old versions of Lumion and things seem to be fixed now, FOR THIS USER ONLY.
Since we are limited to installing things as users it takes a little bit to get IT help and resolves these things.
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Hi HAL9000
Thanks for the further background.
So the trigger was the Windows Update to 11. Not expected, but can happen.
As Javier mentioned before removal of the other versions is definitely not expected to help fix the issues reported, as each version is completely separate and does not rely on other common application components, other than those common to using Windows when running from its own installation calls.
We would expect that the steps the IT took to initially fix things to have worked: VC Runtimes, and drivers to reset the required state for Lumion (not that those are specific to Lumion, but other states of same could impact, as here).
Removal of all versions would have the consequence of freeing up file space affected opening of files, and I wonder if it was then a simple case of then having at least 30GB free on the OS.
In any case, thanks again for the further details. And a very strong reminder, any issues like that or anything, please contact us immediately so we can advise and assist in resolving. At the least get to log the states of that PC. We are available 24/5 and have a rapid response team to help.
Thanks for the further background.
So the trigger was the Windows Update to 11. Not expected, but can happen.
As Javier mentioned before removal of the other versions is definitely not expected to help fix the issues reported, as each version is completely separate and does not rely on other common application components, other than those common to using Windows when running from its own installation calls.
We would expect that the steps the IT took to initially fix things to have worked: VC Runtimes, and drivers to reset the required state for Lumion (not that those are specific to Lumion, but other states of same could impact, as here).
Removal of all versions would have the consequence of freeing up file space affected opening of files, and I wonder if it was then a simple case of then having at least 30GB free on the OS.
In any case, thanks again for the further details. And a very strong reminder, any issues like that or anything, please contact us immediately so we can advise and assist in resolving. At the least get to log the states of that PC. We are available 24/5 and have a rapid response team to help.
- Knowledge Base: Contact Lumion Technical Support
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