News [RESOLVED]⚠️ Important Notice: Compatibility Issue with NVIDIA Driver 580.88 (July 31, 2025)

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JavierP

JavierP

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Jul 22, 2020
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Hi everyone,

We want to inform you of a compatibility issue affecting the latest NVIDIA GeForce Game Ready Driver 580.88 only, released today (July 31, 2025).

We’ve discovered that this driver can cause Lumion to crash when using Ray Tracing, particularly when attempting to run the High Quality Preview for rendering. Our team is actively investigating the root cause.

See also Updates (below).

What You Should Do​


Please DO NOT update to driver version 580.88 if you're using Lumion 2025 and rely on Ray Tracing.

If you’ve already updated and are experiencing crashes, we recommend rolling back to Driver Version: 577.00 (Released on July 22, 2025).

You can find and download previous driver versions from the NVIDIA driver archive.

We apologize for the inconvenience and will keep you updated as soon as we have more information or a resolution.

See Also:

Thank you for your understanding,

The Lumion Team

Update 1 (1/08):
This is a driver issue and is also be affecting some other software and games.

So far we have reports that some tested 5000 series cards are unaffected (5090, 5080).

Nvidia Pro series ADA cards such as the A4000 are unaffected as the driver is different and not the GeForce driver, and last released 17th July (R570 U7 (573.48)).

Nvidia Studio drivers are not yet affected, with last release was at Jul 22, 2025 for 577.00.


Update 2: 27/08): Status: RESOLVED 26 August 2025

Our developers found that there was a change in how NVidia drivers managed certain Ray Tracing actions. This affected the NRD Denoiser and explained why the issue would occur with Ray Tracing. As such they were able to make a change in Lumion and the new release for Lumion 2025.1.0 should now fix this issue.

Please try updating your driver to the most recent:

See section 3.4: Effects & Styles > Ray Tracing:​

Ray Tracing Effect: Fixed a crash that could occur when rendering with NRD while using the latest NVIDIA drivers from version 580.88.

We suggest using the latest Nvidia GeForce driver: 581.08 - WHQL or newer.

Note that the release for 25.1 is for commercial customers at this stage. So that means students and faculty will still need to rollback to NVidia driver 577.00 as above.
 
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Peter M

Peter M

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Mar 2, 2020
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Hmm, interesting, thanks GeorgeM.

It might be that your PC falls into one of the lucky ones :)

So far we have reports that some tested 5000 series cards are unaffected (5090, 5080).
Click to expand...

So, we'd like to see what is different to other hardware. Please attach here, or send us the Diagnostics Report and Error.log file.
 
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F4b1an

F4b1an

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Feb 21, 2020
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Hey,

I’m on the GeForce Game Ready Driver 580.97 with an RTX 4080. Battlefield 6 won’t even launch without it, but Lumion really doesn’t like it. 😅 Same issue I had with the last CoD too. After work it’s always the same routine: install the driver for gaming, then roll it back again for Lumion.

Luckily, the Battlefield 6 beta ends today, so I don’t have to keep switching for now. But by the time the full release drops, there really needs to be a fix!!! xD
 
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Peter M

Peter M

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Mar 2, 2020
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Hi F4b1an

I think Nvidia had to make some driver changes for Battlefield 6 from 580.88 and in 580.97 that is now fixed. Surprised the older rollback driver does not also work for it.

In any case, we are hoping for a resolution by end of next week, so long as the drivers don't keep changing too much. Fingers crossed can get back to a stable driver and changes, soon.
 
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